Licensees and managers have a duty to be responsible hosts to all customers, including those using substances like illicit drugs or medicines. The good news is you can reduce problems and harm to your customers by having good policies, processes, responses and training.
First and foremost, your Host Responsibility Policy and Implementation Plan should outline your commitment to reducing harm from substance use. Together they should explain how you create a safe environment, handle substances safely, protect customer privacy, and respond to substance or drug related issues effectively.
An excellent way to learn about substance issues in your premises is through regular conversations with a wide variety of people:
All staff are tasked with preventing intoxication from illicit substances. The thresholds in the Intoxication Assessment Tool produced by the Health Promotion Agency apply to alcohol as well as other substances. Intoxication from a substance can differ from alcohol qualitatively but the behavioural indicators are similar.
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