Responding in a crisis

Be reassuring, especially if they are talking about getting help.

Make sure their immediate needs are met, such as keeping them warm and giving them water. Try to keep them with you so you can monitor their mental and physical state, but do not hesitate to call the police or for an ambulance if necessary.

If you are unsure about what to do, call the Alcohol and Drug Helpline (0800 787 797) which is open 24 hours. Be aware, their attitude towards getting help could change once they are no longer high, or feeling less anxious.

If they are currently affected by drug use, it's probably not be the best time for them to speak with a treatment agency.

Wait until they are completely calm, then have a non-judgemental conversation with them. If they are still serious about getting help, put them in touch with a local treatment agency and offer to go with them as a support person. If you’re unsure of who to contact, encourage them to call the Alcohol and Drug Helpline, and stay with them until they do.

The Level has honest, supportive information about drugs and drug use, and helpful tips for people who are thinking about making a change.

You may be able to support them and keep them focused on getting help. It’s often a long process, so be prepared: You may be in for the long haul.